20/03/2019
ONE GREAT GEORGE STREET, WESTMINSTER
20TH ANNUAL CLIENT CONFERENCE
One Great George Street, Westminster, London
AGENDA
Registration
Greg Roche
Director, TLF Research
Welcome
Stephen Hampshire
Client Manager, TLF Research
A World of Meaning
Networking Break
Simon Stead
TPT Retirement Solutions
The monthly cycle of administration:
TPT Retirement Solutions. a leading provider of UK workplace pensions with over 70 years’ experience, £10 billion of assets under management and over 300,000 members. With no shareholders, TPT operates purely for the benefit of its members and employers.
Simon, Administration Manager, will speak about how TPT have used data to drive staff behaviours and deliver product and services to meet customer needs. He will explain how TPT explored the data, identified key findings and used them to create an action plan – from knowing what good looks like to measuring the results.
Scott Wilson
Oscrete
If it’s not broken then don’t fix it?
Scott will speak about the challenges facing an organisation that delivers high customer satisfaction. He will explain how to maintain the drive for continual improvement and differentiation in a competitive marketplace.
Lunch
Andrew Davis
Social Media Expert
KEYNOTE SPEAKER
Social media is becoming a popular channel for customers to feed back on their experiences. Andrew shows us how to keep online conversations going, but stresses the need for digital strategy always to complement traditional business building and marketing. A visiting lecturer at Goldsmiths College, Andrew Davis also designed the first social media course linked to GCSE English.
Networking Break
Vicky Bonner
Clarion Housing Group
Clarion Housing Group
Q&A
- Brian Weston - Head of Research & Insight, Institute of Customer Service
- Giles Owen - Operations Director, Hansgrohe
- Andrew Davis - Social Media Expert
- Vicky Bonner - Director, Clarion Housing Group
Greg Roche
Director, TLF Research
Close
Wine & Networking
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Photos from previous conferences
Conference Venue
Location that you'll be looking for
We’re pleased to return to One Great George Street, a stunning listed building in the heart of Westminster, and a perennial favourite with our clients
Get Directions:
Enter Destination From input field below to get directions to our event location
Venue
20/03/2019
ONE GREAT GEORGE STREET, WESTMINSTER
20TH ANNUAL CLIENT CONFERENCE
One Great George Street, Westminster, London
AGENDA
Registration
Greg Roche
Director, TLF Research
Welcome
Stephen Hampshire
Client Manager, TLF Research
A World of Meaning
Networking Break
Simon Stead
TPT Retirement Solutions
The monthly cycle of administration:
TPT Retirement Solutions. a leading provider of UK workplace pensions with over 70 years’ experience, £10 billion of assets under management and over 300,000 members. With no shareholders, TPT operates purely for the benefit of its members and employers.
Simon, Administration Manager, will speak about how TPT have used data to drive staff behaviours and deliver product and services to meet customer needs. He will explain how TPT explored the data, identified key findings and used them to create an action plan – from knowing what good looks like to measuring the results.
Scott Wilson
Oscrete
If it’s not broken then don’t fix it?
Scott will speak about the challenges facing an organisation that delivers high customer satisfaction. He will explain how to maintain the drive for continual improvement and differentiation in a competitive marketplace.
Lunch
Andrew Davis
Social Media Expert
KEYNOTE SPEAKER
Social media is becoming a popular channel for customers to feed back on their experiences. Andrew shows us how to keep online conversations going, but stresses the need for digital strategy always to complement traditional business building and marketing. A visiting lecturer at Goldsmiths College, Andrew Davis also designed the first social media course linked to GCSE English.
Networking Break
Vicky Bonner
Clarion Housing Group
Clarion Housing Group
Q&A
- Brian Weston - Head of Research & Insight, Institute of Customer Service
- Giles Owen - Operations Director, Hansgrohe
- Andrew Davis - Social Media Expert
- Vicky Bonner - Director, Clarion Housing Group
Greg Roche
Director, TLF Research
Close
Wine & Networking
Photos from previous conferences
Conference Venue
Location that you'll be looking for
We’re pleased to return to One Great George Street, a stunning listed building in the heart of Westminster, and a perennial favourite with our clients
Get Directions:
Enter Destination From input field below to get directions to our event location
Venue
One Great George St
One Great George St
Westminster, London SW1P 3AA
Westminster, London SW1P 3AA
Phone: 020 7665 2323
Phone: 020 7665 2323
Transport
Transport
The venue is a 5 minute walk from the tube at Westminster (District, Circle, & Jubilee lines) and St James’s Park (District & Circle lines).
The venue is a 5 minute walk from the tube at Westminster (District, Circle, & Jubilee lines) and St James’s Park (District & Circle lines).
Walking Directions from Westminster Underground (exit 6)
Walking Directions from Westminster Underground (exit 6)
When you arrive at the top of the stairs you will be on Whitehall. Turn around (as if you were to walk back down the stairs) you are now facing Parliament Square.
When you arrive at the top of the stairs you will be on Whitehall. Turn around (as if you were to walk back down the stairs) you are now facing Parliament Square.
Walk around to the right onto Great George Street until you come to two sets of traffic lights. Cross over both and continue walking straight down Great George Street for about 1 minute. One Great George Street is the last building on the corner of Great George Street and Storey’s Gate.
Walk around to the right onto Great George Street until you come to two sets of traffic lights. Cross over both and continue walking straight down Great George Street for about 1 minute. One Great George Street is the last building on the corner of Great George Street and Storey’s Gate.
The building is also the home of the Institution of Civil Engineers.
The building is also the home of the Institution of Civil Engineers.
So what did last year's delegates think?
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Fantastic range of presenters, lovely to hear different takes on similar issues. I thought the talks from the TLF presenters and Linda were very thought provoking. Overall fantastic!
-
All of the presentations were excellent in their own right. I left the conference feeling very positive and inspired.
-
Good pace, engaging, reinforcing the people message, good clear consistent best practice and behaviours messages throughout and FUN!
-
I have taken so much back to the office particularly around engaging staff.
-
Very motivational
-
It was really useful, all very relevant and applicable and really provoked lots of questions and thoughts around how we can improve customer experience
-
Very useful, interesting and relevant content and fantastic networking opportunity
-
Very relevant and highly useful
Join Our Community
Feel free to reach out to us via our social profiles
So what did last year's delegates think?
-
Fantastic range of presenters, lovely to hear different takes on similar issues. I thought the talks from the TLF presenters and Linda were very thought provoking. Overall fantastic!
-
All of the presentations were excellent in their own right. I left the conference feeling very positive and inspired.
-
Good pace, engaging, reinforcing the people message, good clear consistent best practice and behaviours messages throughout and FUN!
-
I have taken so much back to the office particularly around engaging staff.
-
Very motivational
-
It was really useful, all very relevant and applicable and really provoked lots of questions and thoughts around how we can improve customer experience
-
Very useful, interesting and relevant content and fantastic networking opportunity
-
Very relevant and highly useful
Join Our Community
Feel free to reach out to us via our social profiles