AGENDA
Registration
Greg Roche
Director, TLF Research
Welcome
Stephen Hampshire
Client Manager, TLF Research
A World of Meaning
Networking Break
Simon Stead
TPT Retirement Solutions
The monthly cycle of administration:
TPT Retirement Solutions. a leading provider of UK workplace pensions with over 70 years’ experience, £10 billion of assets under management and over 300,000 members. With no shareholders, TPT operates purely for the benefit of its members and employers.
Simon, Administration Manager, will speak about how TPT have used data to drive staff behaviours and deliver product and services to meet customer needs. He will explain how TPT explored the data, identified key findings and used them to create an action plan – from knowing what good looks like to measuring the results.
Scott Wilson
Oscrete
If it’s not broken then don’t fix it?
Scott will speak about the challenges facing an organisation that delivers high customer satisfaction. He will explain how to maintain the drive for continual improvement and differentiation in a competitive marketplace.
Lunch
Andrew Davis
Social Media Expert
KEYNOTE SPEAKER
Social media is becoming a popular channel for customers to feed back on their experiences. Andrew shows us how to keep online conversations going, but stresses the need for digital strategy always to complement traditional business building and marketing. A visiting lecturer at Goldsmiths College, Andrew Davis also designed the first social media course linked to GCSE English.
Networking Break
Vicky Bonner
Clarion Housing Group
Clarion Housing Group
Q&A
- Brian Weston - Head of Research & Insight, Institute of Customer Service
- Giles Owen - Operations Director, Hansgrohe
- Andrew Davis - Social Media Expert
- Vicky Bonner - Director, Clarion Housing Group
Greg Roche
Director, TLF Research
Close
Wine & Networking
Photos from previous conferences
Conference Venue
Location that you'll be looking for
We’re pleased to return to One Great George Street, a stunning listed building in the heart of Westminster, and a perennial favourite with our clients
Get Directions:
Enter Destination From input field below to get directions to our event location
Venue
One Great George St
Westminster, London SW1P 3AA
Phone: 020 7665 2323
Transport
The venue is a 5 minute walk from the tube at Westminster (District, Circle, & Jubilee lines) and St James’s Park (District & Circle lines).
Walking Directions from Westminster Underground (exit 6)
When you arrive at the top of the stairs you will be on Whitehall. Turn around (as if you were to walk back down the stairs) you are now facing Parliament Square.
Walk around to the right onto Great George Street until you come to two sets of traffic lights. Cross over both and continue walking straight down Great George Street for about 1 minute. One Great George Street is the last building on the corner of Great George Street and Storey’s Gate.
The building is also the home of the Institution of Civil Engineers.
So what did last year's delegates think?
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Fantastic range of presenters, lovely to hear different takes on similar issues. I thought the talks from the TLF presenters and Linda were very thought provoking. Overall fantastic!
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All of the presentations were excellent in their own right. I left the conference feeling very positive and inspired.
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Good pace, engaging, reinforcing the people message, good clear consistent best practice and behaviours messages throughout and FUN!
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I have taken so much back to the office particularly around engaging staff.
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Very motivational
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It was really useful, all very relevant and applicable and really provoked lots of questions and thoughts around how we can improve customer experience
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Very useful, interesting and relevant content and fantastic networking opportunity
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Very relevant and highly useful
Join Our Community
Feel free to reach out to us via our social profiles
Annual Conference 2018
TLF Conference 2018 is the conference for those who want to develop and design a beautiful websites
Conference Starts in:
Why Attend?
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Quality Time with Experts
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Who Should Attend?
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Tickets are currently available from £500 + VAT. Join us in London on 21st march and be part of change
Conference Schedule
Eventry full schedule of keynotes, sessions & workshops
Keynote Speakers
Well known industry leaders and emerging talents
Register to Eventry Conference 2016 now
Lock in the lowest price for Eventry ’16. Pre-register now and we’ll contact you with more details when it’s time to complete your registration
What people will tell you about last year Eventry conference
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Conference Tickets
Flexible pricing with no surprises
Initial Pass
- Regular Seating
- Unlimited Entrance
- Free Coffee/Snacks
- Printed Metarials
- Day One Workshop
- One Certificate
Standard Pass
- Front Seats
- Unlimited Entrance
- Free Coffee/Snacks
- Printed Metarials
- Day One Workshop
- One Certificate
Golden Pass
- Front Seats
- Unlimited Entrance
- Free Coffee/Snacks
- Printed Metarials
- Day One Workshop
- One Certificate
Need additional pricing info? Get in touch for custom and high-volume pricing.
Pre-register for Eventry 2016
Lock in the lowest price for Eventry '16. A limited number of passes are now available for $99 but for a shot time only. Pre-register now and we'll contact you with more details when it's time to complete your registration
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Latest News
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TLF Client Satisfaction Survey 2022 Infographic
Partners/Sponsors
A huge thanks to all our amazing partners. We couldn’t have a conference without you!
Interested in becoming a sponsor?
If your company is interested in sponsoring Eventry Conference this year, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Conference Venue
Location that you'll be looking for
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Get Directions:
Enter Destination From input field below to get directions to our event location
Venue
PO Box 16122 Collins Street West Victoria 8007 Australia
121 King St, Melbourne VIC 3000, Australia
Phone: +01 2 3456 7890
Transport
Our venue is 10 minutes walk downhill from Melbourne railway station – there are regular trains from Sydney and along the coast.
Parking
Parking can be tricky and expensive in Melbourne. Your best option is to use the SecureParking. Make sure you ask staff at the conference venue for a discount card before you leave at the end of the day.
Places To Stay
Make the most of your visit and stay the night. If you want to be super near the conference venue then you can’t get any closer than Hotels Scanner. Or you could find a unique experience via AirBnB.
Additional Details
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Join Our Community
Feel free to reach out to us via our social profiles
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